Mission

As the primary stewards of Information Technology, Information Technology Solutions will make a positive contribution to meet the goals of the College community by: 

• Working collaboratively with the community to deliver quality service and technology solutions that meet the current needs and changing requirements
• Providing for the effective and informed use of technology and the thoughtful exploration of new technologies
• Constantly striving to exceed expectations through our professionalism, courtesy, consistency, and commitment to excellence.

The department is comprised of eight areas reporting to the Director. Each supervisor works with the department team members to ensure optimum service for the campus community.

Departments: 

• Applications Development
• Database and Business Systems Management
• Information Protection and Compliance
• IT Corporate Training
• Network and Communication Management
• Workstation Management
• Server Administration
• Telecommunications

Inside Information Technology Solutions...

Applications Development provides the College with custom business solutions through the design and development, or support of purchased computer applications using the latest development technologies and tools. Applications Development is responsible for the implementation, integration, maintenance, upgrading, and on-going support of the College’s corporate administrative computer systems. This also includes software applications provided for specific localized areas within the College.

Database and Business Systems Management are is responsible for assisting, reviewing and evaluating software proposals for technical and architectural requirements. Review and maintain the implementation of business systems with business areas and business software as identified in our Application portfolio. Review and maintain corporate data standards for all database design, integration, installation/building of databases, upgrades/maintenance of existing databases, database-to-database communication/data transfers, backups, tuning, security/user accounts, data quality/consistency standards and deployment of database access software. Implements, reviews and maintains information privacy, access and security for all databases and provide documentation to meet operational, audit and disaster recovery requirements.

Information Protection and Compliance is responsible for planning and managing college-wide activities promoting secure information technology systems, services, and programs as well as providing support for leading edge technologies and new initiatives. Information Protection and Compliance serves as an advisor and liaison to campus IT providers and College officials regarding IT. Additionally, Information Protection and Compliance promotes network security awareness and assists departments with the design and implementation of information technologies. Information Protection and Compliance is also responsible for campus education and awareness for security administrators. All users have a responsibility to maintain the security of the data and computer equipment on the College network for which they are responsible.

Information Security is simply the safeguarding of Red River Colleges most valuable asset. The information that is used as part of our daily administrative and academic activities. Read more...

IT Corporate Training  is responsible for providing training to College staff on a variety of software such as Microsoft Outlook; Word, Excel, Powerpoint and Level 1 of Project and Blackberry Devices. Custom department training or group sessions may be arranged. Provides technical support and resolution for the above applications as well as in-house applications.

Network and Communication Management is responsible for designing, implementing and maintaining the College’s backbone and edge networks for academic and administrative clients at all RRC locations in Manitoba. This includes internet access, voice over IP telephones (VoIP), routers, switches, wireless networks, firewalls and remote access including virtual private networks.

Workstation Management is responsible for the preparation, maintenance and software management of the administrative and academic staff systems, and student lab computers. This work area assists in the selection and procurement of computers and related equipment by providing product specifications and recommendations, and acting as a liaison with the College’s computer partners

Server Administration administers and maintains file, data, and application servers to support the academic and administrative computer needs both on and off campus. Academic services include server and account administration for student server resource access, student e-mail, lab servers, and Academic Learning Management servers.  Administrative services include server administration and account management for server resource access, staff e-mail, and corporate application servers. Operations Support is responsible for the acquisition and assembly of servers, the loading of appropriate operating systems, and the necessary security patch management of those operating systems.

Telecommunications serves as the first point of contact for all telecommunications related services such as; VoIP, Voice Mail, Blackberries, Smartphones, cell phones and pagers.  Services provided include installations, moves, additions, changes, acquisitions and billing as well tier one technical support, troubleshooting and resolution for telecommunications related issues.  Additionally, Telecommunications  also provides training, instructional documentation and operator services to the College community as well as maintenance of the online College phone directory. 

Information Technology Solutions also maintains a website and staffshare that is updated regularly.